Refund policy
RETURNS & EXCHANGES
We want you to feel confident about your Boredom purchase. Please check the measurements and fit information before ordering. If you need help choosing a size, email info@brdm.ca
Ready-made items
Ready-made items are pieces already produced and available to ship when you order.
You may request a return within 14 days of delivery, or collection for pickup orders, for:
- An exchange for another size or item, subject to availability.
- Store credit for the amount paid for the returned item.
Items must be unworn, unwashed, unaltered, and in their original condition, with any original tags attached. Trying an item on indoors to check the fit is fine.
We do not offer refunds to the original payment method for change-of-mind or sizing returns.
Made-to-order items
Made-to-order items are produced or dyed specifically after your order is placed. These items will be identified on the product page before purchase.
Made-to-order items are not eligible for change-of-mind or sizing returns or exchanges. Please confirm your measurements before ordering.
If you need to change or cancel your order, contact us as soon as possible. We can accommodate changes or provide a cancellation refund if production has not started. Once production begins, changes and cancellations are no longer available, except where required by law.
Hand-dyed pieces may vary in colour and pattern, as described on the product page. These expected variations are part of the finish.
How to request a return or exchange
- Email info@brdm.ca within 14 days of receiving your ready-made item. Include your order number, the item you want to return, and whether you prefer an exchange or store credit.
- Wait for our return instructions before sending anything back.
- Send the item within 7 days of receiving approval. Use tracked shipping and keep your proof of postage.
Customers cover return shipping and any shipping cost for an exchange. We will confirm exchange shipping costs before proceeding. Original shipping charges are not credited for change-of-mind or sizing returns.
Once your return arrives, we will inspect it and process eligible exchanges or store credit within 5 business days. If your requested replacement is unavailable, you may choose another item or receive store credit. Any price difference will be charged or credited.
Damaged, defective, or incorrect items
If your order arrives damaged, has a fault, or contains the wrong item, email us promptly with your order number and photos if possible.
We will assess the issue and arrange an appropriate replacement, repair, or refund, covering necessary shipping costs where the item is damaged, defective, or incorrect. This applies to both ready-made and made-to-order purchases.